Until now we haven’t developed contracts, but as we develop better relationships with PAs (having only managed this for one year), I think we need to provide better (branded) support. So in our development pot are:
– a contract template;
– ID cards for PAs that can provide assurance for new clients and care settings that they might visit with the client;
– branded marketing that the PA can then use to promote PA services in their local area.
We already have terms and conditions for approved PAs as it is easy to lose contact with people approved years ago. We’re going through the process of ‘cleaning our lists. The ID cards will help I think.
We prefer classrom-based training for all our delivery, but recognise that it’s not possible to micro-manage training delivery for all PAs let alone the 140-odd care providers we also work with. However, for PAs who generally work alone, we know that the added value of coming together to share learning is very much appreciated. The challenge is costing training at a price they can afford and delivering it within a timescale that doesn’t interfere with their care delivery.
It was always my view that the status of self-employment was determned by the terms and & conditions of the contract, and by extension HMRC. HMRC do not like self-employment as it’s harder for them to track tax and NI contributions (see media coverage of ‘gig economy’). We put together the attached guidance for Oxfordshire PAs.
If you decide to use a business from the scheme you will be entering into a contract with them and not your Local Authority or Trading Standards South East Ltd.
We will make reasonable efforts, including monitoring customer comments and carrying out checks and reviews, to check that businesses comply with the terms of the scheme and treat customers safely and fairly but occasionally things may go wrong.
In particular we do not:
· Guarantee the financial status of any business
· Accept any liability for any goods or services provided by any business
· Guarantee the quality or condition of any goods or services provided by any business
· Guarantee that the price of goods and services supplied is competitive relative to any other business.