Privacy and Cookie Policy

Privacy and Cookie Policy

Support with Confidence

The Support with Confidence scheme is run by various Local Authorities, the individual Local Authorities can be found here and the schemes websites will each have their own privacy and cookie policies on their websites.

Support with Confidence respects your privacy.  The following privacy and cookie policy outlines when and what information about you is collected on THIS Support with Confidence website only. If you are in any doubt or want to get in touch with us about what data we collect and hold please get in touch with our team at contact@supportwithconfidence.gov.uk

What information do we collect about you?

We collect information about you when you fill in an online form to:

  • Sign up for email updates
  • Contact us
  • Complete surveys or provide feedback.

This information may include:

  • Name
  • Contact details including email address
  • Demographic information such as postcode

We collect material that you proactively post or contribute to our sites and any correspondence you have with us.

We also collect information on your website usage through cookies, if your browser accepts them. This information is collected e.g. number of visitors to the site. This information is used to monitor use of the website and will not be used to identify you as an individual (such as pages visited, browser and device used).

When you contact us by email, letter or on the phone, we may also record this information on our secure system to help us process your request efficiently.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases:

  • Lawful basis: Consent
    The reason we use this basis: Where you have opted in, to send electronic mailouts and marketing regarding products, services and events offered by us and other local groups
    We process your information in the following ways: each scheme on the programme will have their own rules on regulations on how they process your data - please visit the individual scheme pages and check their own privacy and cookie rules
    Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists
    Sharing your information: We do not share personal information with third parties, except where required as a third party data processors. We may on occasion pass details of local organisations, and other information that is in the public domain, to third parties.
  • Lawful basis: Contract
    The reason we use this basis: Where you have booked onto a ticketed event run by SWC, in order to fulfil our obligation to you as part of this contract
    We process your information in the following ways: Your information and payment will be processed by a secure third party booking such as Eventbrite
    Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
    Sharing your information: We do not share personal information with third parties, except where required as a third party data processors. We may on occasion pass details of local organisations, and other information that is in the public domain, to third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in detail here;

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to data portability
  • the right to object
  • the right not to be subject to automated decision-making including profiling

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Links

Our website may contain links to external sites. Clicking on links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie.

You should note that we do not have any control over that other website. SWC cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you have any concerns about this we suggest you do not click on any links found throughout the website.

Email marketing messages and subscriptions

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also email us to unsubscribe at any time at contact@supportwithconfidence.gov.uk otherwise contact the EMS provider.

Child Protection Concerns

All enquiries made to Action for People which contain concerns about a child’s safety are passed immediately to the relevant governing bodies and authorities in child protection. Data is not retained on the web servers. Personal information provided will be held in accordance with the Data Protection Act 1998 for the purpose of providing the necessary services to you and to meet our statutory obligations.

Changes to the Privacy Policy

By using our site you agree to accept this privacy policy. SWC reserve the right to amend this privacy statement at any time.

Last updated: May 2018